Exchange Only

Nest Necessity prides itself on offering high-quality products for your home. We do not provide refunds, but we support exchanges under specific conditions.

15-Minute Inspection Period

Upon delivery, customers are granted a 15-minute window to inspect the delivered item(s). This period allows you to check the product for any issues or discrepancies.

Conditions for Exchange

  • Exchanges can only be made during the 15-minute inspection period after delivery.
  • Items are only eligible for exchange if they are in their original packaging, unused, and in the same condition as delivered.
  • Exchanges are limited to the same item or an item of equal or higher value.
  • If an item of higher value is chosen for exchange, the customer is responsible for paying the difference at the time of exchange.

Process for Exchange

  • Inform the delivery personnel during the inspection period if you wish to proceed with an exchange.
  • Fill out any necessary exchange documentation provided by the delivery personnel.
  • The exchange will be processed, and the new item will be delivered as per our delivery schedules.

Ineligible Items for Exchange

  • Items that have been used or are not in their original condition.
  • Items which have been damaged after delivery.
  • Products that are not in their original packaging.

Additional Information

  • Nest Necessity reserves the right to refuse any exchange if the item does not meet our policy requirements.
  • The customer is responsible for ensuring that the item is adequately inspected upon delivery as Nest Necessity will not entertain any exchanges after the 15-minute window has elapsed.

For any questions or concerns regarding our exchange policy, please contact our customer service team.

Thank you for shopping at Nest Necessity, where every detail of your home story is crafted with care.